FAQ
E-bike
At what age can you ride an E-bike?
Age restriction is 12 years or older.
Is it possible to go back and forth from Okuhida Base to Norikura Tatamidaira and Kamikochi in power mode?
It is recommended that you do not only use power mode.
Battery consumption varies greatly from person to person.
It is physically easier if you pedal your bicycle slowly and go up hills slowly, but by doing so, battery consumption will increase.
The harder you pedal and the faster you go, the less battery you will use.
The amount consumed also varies depending on the weight of the rider.
We recommend doing your best in eco mode and only use automatic mode when extra support is needed.
The distance from Okuhida Base to Tatamidaira and Kamikochi is about 20 km.
There is a height difference of about 1,500m to Tatamidaira, and the slope continues all the way.
Also, the height difference to Kamikochi is about 750m, and you have to go over it on your way back, which consumes a lot of battery power.
The Hirayu Pass up to the Hirayu Pass Gate of Norikura Skyrun is particularly steep.
The return trip from Tatamidaira is mostly downhill, so there is no problem even if you don’t have a battery.
Also, if you cross Awa Pass from Kamikochi, the rest is downhill, so you should be fine as long as you can get there.
If you wish to use power mode, we recommend that you bring a spare battery.
Spare batteries will cost an additional 1,000 yen/day.
<reference>
e-bike Norikura Skyline Experience
e-bike Kamikochi experience
How many kg can I ride on an e-bike?
The manufacturer’s recommended weight for e-bikes is 98.2 kg including luggage.
Can I rent an e-bike for two days and go to Kamikochi or Norikura? Is it okay if I borrow it in the morning of the first day and return it by 5pm on the second day?
There is no problem with returning the bike the next day.
However, if you are renting for 2 days, you will need to make reservations and payments twice (one per each day) due to system reasons.
When making a reservation, please apply for a vehicle with the same number (e.g. e-bike003) for both days.
Also, please unplug the charger in the locker before using it.
Please use it when charging at your hotel etc.
I would like to reserve two or more e-bikes, but if the number of users is reduced to two, the reservation will disappear.
Please proceed with the number of users set to 1, add one bicycle to the cart, then select another bicycle and add it to the cart again.
I want to borrow a spare battery, but when I set the spare battery to 1, it disappears.
After adding the bicycle to the cart, set the e-bike rental to 0 and spare battery to 1 under the number of users, then select one spare battery and add it to the cart.
Please tell me how to use the hand switch on an e-bike.
Please see below
YouTube video [1]
YouTube video [2]
*Quoted from “Panasonic Jetter Instruction Manual” on Marutomi Channel
Please tell me how to change gears
Please see below
YouTube video
*Quoted from “Panasonic Jetter Instruction Manual” on Marutomi Channel
Please tell me how to charge the battery
Please see below
YouTube video
*Quoted from “Panasonic Jetter Instruction Manual” on Marutomi Channel
Please tell me how to remove and install the battery.
Please see below
YouTube video
*Quoted from “Panasonic Jetter Instruction Manual” on Marutomi Channel
Please tell me how to install the battery.
Please see below
YouTube video
*Quoted from “Panasonic Jetter Instruction Manual” on Marutomi Channel
Please tell me how to adjust the saddle
Please see below
YouTube video
*Quoted from “Panasonic Jetter Instruction Manual” on Marutomi Channel
Please tell me how to use the key
Please see below
YouTube video
*Quoted from “Panasonic Jetter Instruction Manual” on Marutomi Channel
Please tell me how to put air in it.
Please see below
YouTube video
Video (mini air pump)DOKeep
*Quoted from “How to use the Buddhist to English conversion adapter” on the Jic assembly video channel.
Until when can I make a reservation?
If the bicycle is still available, you can make a reservation until 12:59 noon on the same day.
When can I ride?
E-bikes are available for one-day rental from 7:00 to 17:00. You can pick it up anytime after 7:00.
By when do I need to return the item?
E-bikes are available for one-day rental from 7:00 to 17:00. Please return it by 17:00. If the time has passed, please contact us using the inquiry form below.
Is it necessary to wear a helmet?
Wearing a helmet is mandatory, so we would appreciate it if you would consider wearing a helmet for your safety.
Where are the batteries and chargers
Batteries, helmets, and chargers are in the locker. It can be opened with a separate key attached to your bicycle lock. When returning the device, please return it to the locker and place the battery in the charger.
What should I do if I want to rent for several days in a row?
Vehicles are rented on a daily basis, so please make reservations for the number of days you need. If you are able to manage your vehicle properly, there is no need to return it to Okuhida base every day. Please also bring a charger.
Is it okay to bring my charger with me?
If you plan to use it for a long time or for several days, please also bring a charger. When returning the device, please return it in the locker like batteries etc.
I proceeded to the credit card payment screen, but went back by mistake, so I proceeded with the reservation from the calendar again, but the bicycle was marked with a ✕ and I could no longer make a reservation. What should I do?
Once you proceed to the credit card payment screen, a provisional reservation will be made. The reservation will be canceled after 30 minutes, so please wait 30 minutes and then proceed with your reservation from the calendar again. Or, if another vehicle is available, please reserve it.
What should I do if I cannot return the item due to trouble or an accident?
Please fill out the inquiry form below and let us know where you are.
Depending on the situation, if you need someone to pick up your bicycle, we will charge you 2,000 yen. (Please pay in cash)
Others
Is there a parking lot
There is no dedicated parking lot. Please use nearby paid parking lots.
What should I do if I want to make any other inquiries?
Please contact us using the inquiry form below.